1. 2.1. 7 (seven) days from delivery if you want to return the goods, provided that you meet the requirements of this policy, but specifically excluding the goods listed in clause 2.2.3 below.
  1. Rules applying to the 7 (seven) day Returns Policy:
  1. 2.1. You can only return the goods within the 7 (seven) day returns period if you did not use the goods at all
  2. 2.2. The goods must also be in its original unopened packaging.
  3. 2.3. You will not be able to return the following goods during the 7 (seven) day returns period:
    1. Special order goods (these are goods that we changed, amended or procured for you specifically to meet your specific needs – in other words customized goods and other goods that TBCo does not usually stock);
    2. Goods that we no longer stock.
  1. 3.1. All our goods carry a manufacturer’s Best before shelve life  of at least 24 (twenty four) months from date of sale or date of delivery (the later date of the two dates) against defects.
  2. 3.2. If the goods show a defect during the first  month after you purchased the goods or the goods were delivered to you (the later date of the two dates), we will gladly replace /credit the goods
  3. 3.5. If the defect in the goods was caused due to your abuse as consumer, no refund will be issued
  4. 4. RETURNS:
  1. 4.1. If you suspect that there is a defect present in products, you must return the goods to us as soon as reasonably possible after you detect the defect.
  2. 4.2. You must immediately stop any further use
  3. 4.3. We will investigate the matter and run the necessary tests on the goods to determine the reason for the defect.
  4. 4.4. We will communicate their findings to you within 14 (fourteen) days after they received the goods from you for testing.

 If we delivered goods to you that you did not order, we will collect them from you as soon as reasonably possible after you have informed us of the incorrect delivery or we informed you of our mistake.


If you wish to return goods to us for any reason, we may require that you provide us with the proof of purchase or your copy of the delivery note in order for us to determine and confirm:

1.1That you bought the goods from us;

    1. I when the goods were bought by you.
  1. 1.1. No cash refunds will be made instead you will be issued credit or the product bought will be replaced